How to Approach and Address Challenging Conversations Positively

How to Approach and Address Challenging Conversations Positively 

In the workplace we have numerous interactions with staff. When these situations become tough or strained then communication can become challenging.  To deal effectively with awkward, tense, or challenging conversations, we first need to understand the common mistakes we make — and then take steps to address the conversation in a planned and prepared way. This practical programme will walk you though the challenging conversation and how to deliver effective constructive feedback while developing the skills of the manager and the employee.

Course Learning Outcomes

By the end of this session, you will be able to:

• Learn new strategies for handling difficult conversations effectively.
• Learn a better approach to conduct challenging conversations effectively.
• Understand what makes a conversation difficult and be able to prepare effectively for them.
• Increased ability to control and manage emotions during the conversation.
• Understand the feedback process and learn techniques to deliver effective feedback.

Target audience:

Staff who have line management responsibility and/or all staff who have a special interest in this topic.

Before booking please seek prior authorisation from your line manager.

Please advise if you have any underlying disabilities, or Equality related circumstances, that requires consideration to a reasonable adjustment to help facilitate your attendance.

IN ORDER TO REGISTER FOR THIS EVENT, IT IS RECOMMENDED THAT YOU USE GOOGLE CHROME AS YOUR WEB BROWSER.