Handling Complaints

Course Title:

Handling Complaints

Directorate:

Education

Target Audience:

All Governors of Nursery, Primary, Post-Primary and Special Schools.

Aims:

To ensure that school governors understand the importance of managing complaints and their role in ensuring that schools deal with complaints effectively.

Course Objectives/ Outcomes:

To enable schools to:

Develop a comprehensive school’s complaints policy.

Put in place effective procedures for handling complaints in line with best practice.

Understand the role of the Northern Ireland Public Services Ombudsman (NIPSO).

Format:

Online PowerPoint Presentation

This resource is available on the portal in the Handling Complaints Folder

Notes:

From April 2017, the Northern Ireland Public Services Ombudsman (NIPSO) can investigate complaints made about schools.