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Course Title: |
Handling Complaints |
Directorate: |
Education |
Target Audience: |
All Governors of Nursery, Primary, Post-Primary and Special Schools. |
Aims: |
To ensure that school governors understand the importance of managing complaints and their role in ensuring that schools deal with complaints effectively. |
Course Objectives/ Outcomes: |
To enable schools to: Develop a comprehensive school’s complaints policy. Put in place effective procedures for handling complaints in line with best practice. Understand the role of the Northern Ireland Public Services Ombudsman (NIPSO). |
Format: |
Online PowerPoint Presentation This resource is available on the portal in the Handling Complaints Folder |
Notes: |
From April 2017, the Northern Ireland Public Services Ombudsman (NIPSO) can investigate complaints made about schools. |
Provider:
Education Authority
Audience:
Other
Sub-Cover:
No
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