Emotional Intelligence - what is it and why is it crucial in the workplace

Emotional Intelligence - what is it and why is it crucial in the workplace

Emotional intelligence refers to the ability to perceive, control, and evaluate emotions. The ability to express and control your own emotions is essential but so is the ability to understand, interpret, and respond to the emotions of others. This is just as important in the workplace as it is in your personal life. In this interactive session we will look at what emotional intelligence is, why it is important and how it can be used effectively in the workplace. We will also look at tips to develop your own emotional intelligence.

Course Learning Outcomes

By the end of this session, you will be able to:

• Describe and define emotional intelligence and identify its components.
• Understand how emotional intelligence improves performance in the workplace.
• Understand how emotions affect communication.
• Measure and develop your own emotional intelligence.

Target audience:

All staff

Before booking please seek prior authorisation from your line manager.

Please advise if you have any underlying disabilities, or Equality related circumstances, that requires consideration to a reasonable adjustment to help facilitate your attendance.

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