Delivering a Great Customer Experience

Delivering a Great Customer Experience

Customer service is the cornerstone of a solid, flourishing organisation. The aim of this training course is to enable learners to create, maintain and build upon a positive and informed culture of customer care within The Education Authority.

Course Learning Outcomes

By the end of this session, you will:

• Establish why poor customer service happens.
• Grasp the importance of the lifetime value of each customer and of building sound relationships with customers in line with the customer charter.
• Develop a coping strategy for dealing with the difficult customer.

Target Audience:

All staff

Before booking please seek prior authorisation from your line manager.

Please advise if you have any underlying disabilities, or Equality related circumstances, that requires consideration to a reasonable adjustment to help facilitate your attendance.

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