Governor Training - Handling Complaints

Target Audience:

The target audience for this training course is all governors in Nursery, Primary, Post Primary and Special Schools. 

Aims:

To ensure that school governors understand the importance of managing complaints and their role in ensuring that schools deal with complaints effectively.

Course Objectives/ Outcomes:

To enable schools to:

• Develop a comprehensive school’s complaints policy.

• Put in place effective procedures for handling complaints in line with best practice.

• Understand the role of the Northern Ireland Public Services Ombudsman (NIPSO).

Format/ Duration:

• Power Point Presentation

• Question/Answers

• 2 – 2.5 Hours duration

Notes:

From April 2017, the Northern Ireland Public Services Ombudsman (NIPSO) can investigate complaints made about schools.